here's a hint.
from your forum post, looks like isa ka dun sa hinde marunong magtroubleshoot regarding computer common problems... so count yourself.
than hanap ka pa ng ibang tao, and tanong mo yung question na yan.
after 100 people asked, you will get two numbers, one will know how to troubleshoot and the other doesn't
divide the number you get got (from either side), then you will get the "porsyento (percentage)" you need for your THESIS